TrueNorthAIWe're here to help.
Have a question about TrueNorthAI or your account? Our support team is ready to help — reach out and we'll respond as quickly as we can.
Before you write
Most questions already have an answer on the site, so checking first is usually faster than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- From signal to execution, step by step. — what happens after you register, step by step.
- Pricing — what's free and where a cost can appear.
What to expect when you reach out
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in two minutes of conversation than in four messages.
Outside working hours
Messages sent evenings or weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and the approximate date of what you're asking about are enough for us to find the account. Never send a password, a full card number or a one-time code — no member of our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognize is escalated immediately rather than joining the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |